Complaints procedure
Vatan Kliniek considers it important that patients and visitors are satisfied. That is why we strive to treat, care and guide you as well as possible during your visit.
Complaints procedure within our clinic
How do we handle your complaint
Vatan Kliniek considers it important that patients and visitors are satisfied. That is why we strive to treat, care and guide you as well as possible during your visit. Despite this effort, things may happen that you consider incorrect or unjustified. Are you dissatisfied? Let us know and we can look for a solution together with you.
There are several ways in which you can raise your complaint.
Discuss the complaint immediately
The fastest way to address the cause of your complaint is, of course, to discuss it with the healthcare provider in question. You can also discuss your complaint with the manager of the employee in question. Together, you can discuss how to resolve the problem. Such a conversation often prevents further confusion.
If you do not wish to use this option, or if you are dissatisfied with the outcome of the conversation, you can discuss your complaint with the complaints mediator from the Healthcare Complaints Portal. Vatan Clinic is affiliated with this independent healthcare disputes committee and therefore complies with the law. During the complaints procedure, an independent complaints officer mediates between you and the healthcare provider. The complaints officer is responsible for supporting the process and ensuring the procedure is properly implemented, with the aim of ensuring an effective resolution to the complaint and resolving any dissatisfaction.
The complaints officer of the Healthcare Complaints Portal is not employed by the healthcare provider and is therefore independent. Healthcare providers affiliated with the Healthcare Complaints Portal can request assistance from a complaints officer if a complaint arises or is pending.
They provide you with support, information, and advice about the options for handling your complaint. For example, you can report your complaint to the complaints mediator. They will then bring your complaint to the attention of the person(s) involved.
If you want a response from the person(s) involved to your complaint and/or strive for a solution, you can ask the complaints mediator for mediation. The mediator can arrange a meeting between you and the person(s) involved. If desired, the complaints mediator will be present as an impartial moderator.
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